1. Introduction
This Privacy Policy describes how US Rehabilitation & Health Services ("US Rehabilitation," "USPT," "we," "our," or "us") may collect, use and protect information when you visit our website or interact with online features made available through our website.
By using this website, you acknowledge the practices described in this Privacy Policy.
2. Information You May Provide to Us
We may receive information that you voluntarily provide when you use website features such as contact forms, appointment or consultation requests, patient inquiries or other online communications.
Depending on the feature you use, this information may include:
- Your name
- Telephone number
- Email address
- Preferred clinic or location
- Appointment or consultation information
- Questions or messages you submit
- Other information you voluntarily provide when communicating with us
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider or technology services. This information may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or search engine
- General website interaction and usage information
This information may be used to maintain website security, understand website usage and improve the performance and usability of our website.
4. How We May Use Information
Information collected through the website may be used for purposes such as:
- Responding to questions and inquiries
- Responding to appointment or consultation requests
- Helping visitors locate an appropriate clinic
- Providing requested information about our services
- Improving our website and patient experience
- Maintaining website security
- Understanding website traffic and usage
- Communicating with you when you request that we contact you
5. Cookies and Website Analytics
Our website may use cookies and similar technologies that help the website function properly, remember preferences, understand website usage and improve the visitor experience.
We may also use website analytics services to understand how visitors find and use our website. These services may collect information such as browser type, device information, pages visited and general interaction with the website.
Most web browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect some website functionality.
6. Ask Eva and Online Communications
Our website may provide access to Eva, our AI-powered digital receptionist, and other automated communication tools designed to help visitors obtain general information about US Rehabilitation & Health Services.
These tools may assist with general questions regarding clinic locations, services, insurance, appointments and other administrative information.
Information submitted through an automated assistant or other online communication feature may be processed by technology providers that help us operate those services.
Visitors should avoid submitting unnecessary sensitive personal or medical information through general website communication tools unless the feature specifically indicates that it is intended for that purpose.
Health Information and HIPAA
This website Privacy Policy addresses privacy practices associated primarily with use of our public website.
Certain information maintained by US Rehabilitation & Health Services in connection with patient care may constitute protected health information and may be subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and other applicable laws.
Our use and disclosure of protected health information is addressed separately in our Notice of Privacy Practices.
7. Sharing of Information
We do not sell personal information submitted through our website.
We may share information with service providers that assist us in operating our website, communications, technology systems, analytics or other business functions.
Information may also be disclosed when reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our rights or maintain the security of our systems.
8. Third-Party Services and Links
Our website may contain links to websites, maps, scheduling tools, social media platforms, payment services or other services operated by third parties.
Those services operate under their own terms and privacy practices. US Rehabilitation & Health Services is not responsible for the privacy practices or content of third-party websites or services.
9. Information Security
We use reasonable administrative, technical and organizational safeguards designed to protect information associated with our website.
However, no website, Internet transmission or electronic storage system can be guaranteed to be completely secure. Visitors should use appropriate care when transmitting information online.
10. Children's Privacy
This website is intended to provide information about rehabilitation and healthcare services and is not designed as an online service directed specifically toward children.
Parents or legal guardians should supervise a child's use of online communication features when appropriate.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology or applicable requirements.
When changes are made, the effective date displayed at the beginning of this policy may be updated.
12. Contact Us
If you have questions about this Privacy Policy or the privacy practices associated with this website, please contact US Rehabilitation & Health Services.
US Rehabilitation & Health Services
Telephone: (844) 369-9955
For additional assistance, please contact one of our clinic locations or use the Contact page on this website.